1. Digital products

All products sold on jsxteam.com are downloadable digital files. Because the files are delivered immediately and can be copied, all sales are final once the product has been downloaded, except in the cases listed below.

Where the law of your country grants a statutory right of withdrawal for digital content, that right applies as required by that law; by starting the download you may be asked to acknowledge that this right ends at that point.

2. When we do issue a refund

• Duplicate payment — the same product was accidentally purchased or charged more than once.
• Purchase not downloaded — the order was placed by mistake and the files have not been downloaded from your order, and the request is made within 14 days of purchase.
• Upgrade to a bundle — you purchased a single script and then bought a bundle that includes it within 14 days; the single script is refunded on request.
• Technical fault we cannot resolve — the script does not work in a supported Adobe Illustrator version (2025 or 2026) on a standard macOS or Windows installation, you contacted support with a description, screenshots and your version details, and we were unable to resolve the problem within a reasonable time.

3. When we cannot refund

• The product works as described and was downloaded, and the request is based on a change of mind or no longer needing it.
• The script was used in an unsupported environment, such as an Illustrator version other than 2025 or 2026, a beta build, a modified or unlicensed installation, or a mobile or tablet version of Illustrator.
• The problem is caused by the file being opened, edited, renamed or converted, or by a workflow that is not supported by the script as described.
• Company or device restrictions prevent scripts from being installed or run, for example security policies blocking the Illustrator scripts folder.
• A future major Adobe Illustrator release changes behaviour beyond the versions covered by our stated compatibility.

4. How to request a refund

Email info@jsxteam.com with your Lemon Squeezy order number, the product name, your Adobe Illustrator version and operating system, and a description of the problem with screenshots or an error message where relevant.

We reply within a few business days. Please contact us before opening a dispute with your bank — most issues, including incomplete or corrupted downloads, are solved quickly by support.

5. How refunds are paid

Approved refunds are processed by Lemon Squeezy, the Merchant of Record, back to the original payment method. The time until the amount appears on your statement depends on your bank or card issuer.

Once a refund is issued, your license for the refunded product ends and the files must no longer be used and must be deleted.